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Occam Solutions - Tampa, FL
posted 3 days ago
Full-time - Entry Level
Tampa, FL
Professional, Scientific, and Technical Services
About the position
Occam Solutions is looking for a Junior Service Desk Technician, AFB MacDill. The Jr. Service Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Must demonstrate excellent verbal and written communication skills.
Responsibilities
- Serve as the initial point of contact for resolution of desktop/laptop related problems in a 70,000+ end user enterprise.
- May be required to provide VIP level support to USSOCOM executive level users and their staff.
- Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
- Document, track, resolve, and report on problems and work orders using Remedy ticketing system.
- Create, modify, delete user accounts via Active Directory and associated support tools.
- Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
- Ability to install, maintain, and troubleshoot network, system, and application software.
- Apprentice level technical knowledge of workstation hardware and Microsoft Technologies.
- Apprentice level technical knowledge in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
- Must be familiar with Dameware and Terminal Services.
- May be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.
- Perform other duties as required.
Requirements
- Must achieve DoD 8570 IAT Level I certification within 90 days of hire.
- Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re-certification.
- Possess current TS/SCI.
Nice-to-haves
- DoD 8570 IAT Level II certification.
- Special Operations Force experience.
