Jr. Universal Banker

Full-time - Entry Level

Industry, CA

Credit Intermediation and Related Activities

About the position

The Universal Banker is to provide superior customer service, quality, and efficiency to customers who prefer face-to-face interaction with the Bank to expand and strengthen customer relationships. This position will have a thorough understanding of the customer's transaction requirements and be able to effectively communicate all available options to them. They will cross-sell customers appropriate products and services matching the customer's needs. This position will also refer customers to the appropriate source or channel to address their need. They will also be responsible for processing the regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. The incumbent will also be tasked to open new accounts such as checking savings and time certificate of deposits. Following Bank policy and regulations regarding Bank Security Act (BSA), Currency Transaction Reporting (CTR), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and any other impacting front-line customer transactions is required.

Responsibilities

• Provide superior customer service and maintain customer relationships.
• Cross-sell appropriate products and services to customers.
• Process regular transactions including deposits and withdrawals.
• Open new accounts such as checking and savings accounts.
• Educate customers on bank products and services.
• Respond to customer inquiries and requests regarding accounts.
• Maintain a professional appearance and behavior in accordance with bank standards.
• Assist Branch Manager or Customer Service Manager on projects as necessary.
• Complete all required compliance training on an annual basis.

Requirements

• High school diploma or general education degree (GED).
• 1+ year of experience in a customer service or banking role.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and time management skills.
• Previous cash handling and customer contact experience is required.
• Proficiency in Microsoft Office (OUTLOOK, EXCEL, and WORD).