Leidos - O'Fallon, IL
posted 6 months ago
Leidos is seeking a JRSS Network Operations Controller to support the Defense Information Systems Agency (DISA) at Scott Air Force Base, IL. This role is critical in transforming how the Department of Defense secures and protects its information networks through the deployment of Joint Regional Security Stacks (JRSS). The JRSS initiative aims to centralize network security into regional architectures, enhancing the security posture of military installations across the country. As a JRSS Network Operations Controller, you will be responsible for monitoring network events and managing incident tickets in a fast-paced, 24/7 operational environment. Your primary duties will include creating and updating tickets using Remedy, triaging and managing ticket queues, and providing real-time feedback and guidance on tickets of concern. You will also be tasked with incident correlation and fault analysis, proactively analyzing alarms, isolating root causes, and coordinating the correction of fault situations across the infrastructure. In addition to fault isolation and correction, you will support network and service restoration efforts, ensuring that services are restored to full operation in accordance with established Service Level Agreements (SLAs). You will document all reroutes and outages in the configuration management database (CMDB) and provide timely situational awareness to leadership and the impacted community. Your role will also involve training junior-level network controllers and providing technical advice to peers and customers to resolve complex issues. This position requires a comprehensive understanding of networking principles and the ability to work independently on projects that impact the DISN (Defense Information Systems Network).