Junior Account Manager

$50,000 - $60,000/Yr

Vicinity Energy - Baltimore, MD

Full-time - Entry Level

Baltimore, MD

1-10 employees

About the position

The Junior Account Manager at Vicinity Energy, Inc. is responsible for managing customer requests and business requirements while developing and maintaining long-term relationships with assigned customers. This role focuses on customer satisfaction and aims to retain and grow account sales, working closely with the Account Manager. The position involves supporting brand awareness through networking and customer engagement, and it reports to the Director of Regional Account Management.

Responsibilities

• Retain and grow relationships and business opportunities with assigned customer accounts.
• Develop and maintain a quality relationship with customers at the operations & executive level.
• Promote new programs, products and services to meet annual business plans and growth objectives.
• Support, and when appropriate, lead negotiations with clients, including preparation of contracts and possible structuring of financing solutions.
• Participate in company sponsored activities and professional associations to ensure an active and effective outreach program in the business and customer community.
• Maintain an active and accurate customer contact database for all assigned customers for reporting of customer activities, marketing conditions and promotional materials.
• Manage customer relationship to address and resolve any billing disputes or collections issues.
• Meet and track business plan objectives.
• Conduct customer site visits to develop relationships and build customer rapport.
• Attend customer or business community events on behalf of the company, sometimes during non-standard hours.

Requirements

• Bachelor's degree in business, marketing, engineering or related discipline (industrial, utilities, or HVAC) required.
• 1-3 years' experience in account management and business development providing technical, business and financial solutions.
• Strong ability to interpret, develop and negotiate intricate agreements.
• Ability to influence long term sales contracts.
• Strong analytical skills to evaluate options and understand competitive positions required to meet internal hurdles and successfully negotiate contracted business with customers.
• Proven experience in developing technical and business solutions.
• Ability to build rapport with clients and listen to their needs in order to create customized client solutions.
• Hands-on project experience working directly with clients.
• Excellent interpersonal skills and ability to work in a team atmosphere with many departments.
• Strong customer orientation and focus; all experienced through sales relationships, technical services and or customer service background.
• Proven proficiency in Microsoft Office, with a particular focus on Word, Excel, and PowerPoint.

Nice-to-haves

• Experience working in the U.S. energy markets (natural gas, oil, coal and electricity) a plus.

Benefits

• Paid parental leave
• Paid holidays
• Paid time off
• Parental leave
• 401(k) matching