Junior Business Systems Administrator (Salesforce)

Relias - Morrisville, NC

Full-time - Entry Level

Remote - Morrisville, NC

Educational Services

About the position

The Junior Business Systems Administrator (Salesforce) at Relias is an entry-level role focused on providing essential support to the Business Systems Team. This position serves as the first point of contact for end users seeking assistance with internal systems and enhancements, primarily managing tier 1 requests in Jira and Salesforce. The role emphasizes compliance with service level agreements and involves light Salesforce configuration, data updates, and report generation.

Responsibilities

• Manage and resolve tier 1 requests received in Jira and Salesforce, ensuring compliance with established Service Level Agreements.
• Configure changes for low complexity tier 2 tickets following the full development and release process.
• Test and QA changes with peers and/or users as applicable.
• Provide backup for user management activities across multiple business systems, including creating monthly user lists and enabling and disabling access when individuals join and leave the organization.
• Maintain IT best practices, including data governance, security controls, release processes, and overall platform maintenance.
• Keep current on the latest system releases.
• Perform other duties as assigned.

Requirements

• Good understanding of database structure
• Good understanding of Salesforce
• Ability to think strategically and understand long-term impacts of today's decisions while maintaining exceptional attention to detail
• Strong interpersonal and communication skills, including ability to establish strong relationships with internal customers
• Ability to manage and prioritize multiple priorities simultaneously
• Previous experience in customer support, computer operations, system administration, or another related area
• Bachelor's degree

Nice-to-haves

• Salesforce Administrator Certification
• Experience with additional Salesforce products, such as Salesforce CPQ, Salesforce Experience Cloud, and/or Pardot
• Experience with other enterprise applications such as Atlassian Jira, Docusign, Concur, Miro
• Experience with data manipulation

Benefits

• 401(k) with outstanding match
• Flexible PTO program
• Generous parental leave policy
• Company pays for employee portion of monthly healthcare premium
• Flexible work environment with onsite and remote options
• Active Employee Resource Groups
• Comprehensive onboarding program
• Growth and career advancement opportunities
• Professional development programs
• Free coffee and pastries at onsite coffee shop