Junior I.T. Project Coordinator

$60,000 - $65,000/Yr

Thumbstopper® - Tampa, FL

Full-time - Entry Level

Tampa, FL

Professional, Scientific, and Technical Services

About the position

The Junior I.T. Project Coordinator at ThumbStopper LLC plays a crucial role in facilitating communication between the Development team and the Customer Success team. This position is responsible for managing customer inquiries, technical issues, and product enhancements, ensuring that the ThumbStopper product operates efficiently. The coordinator will prioritize and organize tasks related to bug fixes and feature requests, while also providing technical training and support to internal teams and customers.

Responsibilities

• Work with the I.T. Project Team to ensure project timelines and SLAs are being met.
• Act as the official moderator between the Customer Success team and Technology team to ensure product development and maintenance needs are met.
• Perform hands-on troubleshooting to reproduce and confirm issues before submitting to the development team.
• Translate issues via Jira reporting and ticketing to monitor progress on QA and production releases.
• Organize, prioritize, and manage daily JIRA requests and feature requests from stakeholders.
• Assist the I.T. Project Manager with organizing and prioritizing bugs and product enhancements.
• Help define the scope of projects and set realistic timelines for reported issues.
• Measure project performance from assigned Development team resources to identify areas for improvement.
• Implement software tools to assist with product development, testing, and reporting.
• Test for QA of potential bug fixes and product enhancements before and after production.
• Provide technical training sessions and materials to Customer Success and Revenue Generating teams.
• Offer technical assistance for customer-facing calls, trainings, and showcases as needed.
• Conduct periodic platform-training sessions for Customer Success team.

Requirements

• 1+ years of experience in IT Project Management, Customer Liaison, or a similar role.
• 1+ years of experience using Jira software.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Organized with attention to detail and ability to prioritize tasks.
• Ability to work independently and as part of a team.
• Proficient with Microsoft Office Suite or related software.

Nice-to-haves

• Experience with emerging technologies.
• Ability to build and maintain relationships with peers.

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Unlimited paid time off
• Dental insurance
• 401(k)
• Gym membership reimbursement
• Life insurance
• Referral program