Junior IT Service Technician

$41,600 - $41,600/Yr

GovCIO - Lee's Summit, MO

Full-time - Entry Level

Lee's Summit, MO

About the position

GovCIO is seeking a Junior IT Service Technician to provide onsite support for federal customers in Lee's Summit, MO. This role involves troubleshooting and maintaining IT systems, providing technical support, and ensuring the smooth operation of various IT services. The technician will work as part of a team to resolve issues, perform maintenance, and assist users with their IT needs, particularly in a second shift capacity.

Responsibilities

• Provide onsite support for all IT activities and consult with support teams and customers to resolve problems.
• Coordinate and perform operation and maintenance activities for networks and servers.
• Identify recurring problems and recommend solutions to reduce their frequency or severity.
• Install, troubleshoot, and maintain a variety of IT products and equipment.
• Deliver services in technical support, systems refresh, software integration, and operations support.
• Identify, analyze, and repair product failures, ordering and replacing parts as needed.
• Provide onsite training for customer support personnel.
• Offer on-call support via the ServiceNow ticketing system for technical problems.
• Interact with network services and software systems engineering to restore service and identify core problems.
• Perform routine system maintenance and analysis functions, including hardware configurations and equipment component management.
• Install operating system patches and upgrades via SCCM Software Center.
• Provide remote support for telework/home users and ensure applications work over VPN and/or Citrix.
• Manage user relocation requests and ensure device encryption.
• Assist with local on-site cabling and support enterprise groups like network and security operation centers.
• Restart network equipment and replace defective network equipment as directed.
• Assist users with mobile communication devices and provide tier 2 support for hardware troubleshooting and OS reinstall.
• Support asset inventory and assist with physical inventory and property receipting.
• Process computer equipment for disposal, ensuring proper disposal policies are followed and devices are wiped of information before leaving the facility.
• Troubleshoot video conferencing and audio/video system problems and assist in setting up presentation devices.
• Gather, analyze, and report end-user support trends.

Requirements

• High school diploma or GED with 0-2 years of experience or equivalent experience.
• US Citizenship is required.
• High degree of technical proficiency and excellent problem-solving skills.
• Experience with software troubleshooting and SCCM.

Nice-to-haves

• Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role.
• Certification in Microsoft Operating Systems.
• Familiarity with SCCM remote resolution and using SCCM for software installation.
• CompTIA Network+ certification.
• CompTIA A+, Server+, and Security+ certifications.

Benefits

• Competitive hourly wage of $20.00 per hour.
• Opportunities for professional development and training.