Junior IT Service Technician

$41,600 - $42,806/Yr

GovCIO - Miami, FL

Full-time - Entry Level

Miami, FL

About the position

GovCIO is seeking a Junior IT Service Technician to provide onsite support for federal customers in Miami, FL. This full-time position involves troubleshooting, maintaining, and supporting various IT systems and equipment, ensuring efficient operations and user satisfaction. The technician will work closely with support teams and customers to resolve technical issues and provide training as needed.

Responsibilities

• Provide onsite support for all IT activities and consult with support teams and customers to resolve problems.
• Coordinate and perform operation and maintenance activities for networks and servers.
• Identify recurring problems and recommend solutions to reduce their frequency or severity.
• Install, troubleshoot, and maintain a variety of IT products and equipment.
• Deliver technical support services, including systems refresh and software integration.
• Analyze and repair product failures, ordering and replacing parts as necessary.
• Provide onsite training for customer support personnel.
• Offer on-call support via the ServiceNow ticketing system to resolve technical issues.
• Interact with network services and software systems engineering to restore service and identify core problems.
• Perform routine system maintenance, including hardware configurations and equipment replacement.
• Install operating system patches and upgrades via SCCM Software Center.
• Provide remote support for telework/home users and ensure applications work over VPN and/or Citrix.
• Manage user relocation requests and ensure device encryption.
• Assist enterprise groups with on-site support, including network and security operations centers.
• Restart network equipment and replace defective components as directed.
• Assist users with mobile communication devices and provide tier 2 support for hardware troubleshooting.
• Support asset inventory and disposal preparation for computer equipment.
• Troubleshoot video conferencing and audio/video system problems and assist with setup.

Requirements

• High School diploma or GED with 0-2 years of relevant experience.
• US Citizenship is required.
• High degree of technical proficiency and excellent problem-solving skills.

Nice-to-haves

• Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role.
• Certification in Microsoft Operating Systems.
• Familiarity with SCCM for remote resolution and software installation.
• CompTIA Network+, A+, Server+, and Security+ certifications.

Benefits

• Competitive hourly wage of $20.58.
• Opportunities for professional development and training.