Junior IT Service Technician

$41,600 - $41,600/Yr

GovCIO

Full-time - Entry Level

About the position

GovCIO is seeking a Junior IT Service Technician to provide onsite support for federal customers in Lee's Summit, MO. This full-time position involves troubleshooting, maintaining, and supporting IT systems and services, ensuring effective operation and user satisfaction. The technician will work as part of a team to resolve technical issues, perform routine maintenance, and assist with user training and support.

Responsibilities

• Provide onsite support for all IT activities and consult with support teams and customers to resolve problems.
• Coordinate and perform operation and maintenance activities for networks and servers.
• Identify recurring problems and recommend solutions to reduce their severity or frequency.
• Install, troubleshoot, and maintain a variety of IT products and equipment.
• Deliver technical support services, including systems refresh and software integration.
• Identify, analyze, and repair product failures, ordering and replacing parts as needed.
• Provide on-call support through the ServiceNow ticketing system.
• Interact with network services and software systems engineering to restore service and correct core problems.
• Perform routine system maintenance and analysis functions, including hardware configurations.
• Install operating system patches and upgrades via SCCM Software Center.
• Provide remote support for telework/home users and ensure applications work over VPN and/or Citrix.
• Manage user relocation requests and ensure device encryption.
• Assist enterprise groups with on-site support and network equipment management.
• Provide tier 2 support for hardware troubleshooting and OS reinstallation.
• Assist with physical inventory and property receipting.
• Process computer equipment for disposal, ensuring data is wiped before leaving the facility.
• Troubleshoot video conferencing and audio/video system problems and assist with setup.

Requirements

• High School diploma or GED with 0-2 years of relevant experience.
• US Citizenship is required.
• High degree of technical proficiency and excellent problem-solving skills.

Nice-to-haves

• Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role.
• Certification in Microsoft Operating Systems.
• Familiarity with SCCM for remote resolution and software installation.
• CompTIA Network+, A+, Server+, and Security+ certifications.

Benefits

• Competitive hourly wage of $20.
• Opportunities for professional development and training.