Sherwin-Williams - Cleveland, OH
posted 4 months ago
The Junior Service Desk Analyst serves as a critical support point-of-contact for point-of-sale computing issues within the Global Point-of-Sale support organizational structure. This role encompasses responsibilities such as providing telephone service desk coverage and managing existing open cases. The analyst will engage in both incident troubleshooting and problem management, ensuring that the user community receives timely and effective support. Given the significant interaction with personnel across all levels of the company, it is essential for staff members to possess a strong customer service orientation, meticulous attention to detail, and the ability to prioritize tasks effectively. Additionally, the role requires an aptitude for the ongoing development of technical skills, enabling the analyst to adapt to evolving technologies and support needs. At Sherwin-Williams, we believe in fostering careers that grow alongside our employees. We recognize that there is not a single path to success; rather, we value diverse backgrounds and experiences. Our commitment to inclusivity means that all qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. We provide an environment where employees can explore their curiosity, innovate, and thrive, allowing them to showcase their unique talents and abilities. Our mission extends beyond just employment; we aim to help our employees and their families live healthier, save smarter, and feel better through a comprehensive range of world-class benefits. Compensation for this role is determined based on various factors, including skill sets, experience, training, and organizational needs. The wage range provided reflects these considerations and may vary based on geographic location. Sherwin-Williams reserves the right to modify compensation and benefits information as necessary, in compliance with applicable laws. As an Equal Employment Opportunity/Affirmative Action employer, we are committed to maintaining an inclusive and diverse workplace, ensuring that all qualified candidates receive fair consideration for employment without discrimination based on various protected characteristics.