John Wood Group - Bishop, TX

posted 4 months ago

Full-time - Entry Level
Bishop, TX
10,001+ employees
Support Activities for Mining

About the position

Wood is currently recruiting a Junior Level IT Support Specialist to work as a full-time long-term member of our team at a customer's chemical plant location. The IT-OT Support Specialist will need to be safety and manufacturing oriented, providing essential general desktop support. This role is critical in ensuring that our IT infrastructure operates smoothly and efficiently, which is vital for the manufacturing processes at the plant. In this position, the specialist will be responsible for field service and support for our IT Infrastructure and Operations, Security Engineering and Operations, and Manufacturing IT Applications. This includes troubleshooting hardware and software issues, maintaining IT systems, and ensuring that all IT services are delivered effectively. The role also involves collaborating with outside service providers to ensure that all IT needs are met and that the systems are secure and compliant with industry standards. The ideal candidate will have a strong understanding of IT support processes and a commitment to safety and operational excellence. This position offers an excellent opportunity for growth and development within a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets.

Responsibilities

  • Provide general desktop support to users at the chemical plant location.
  • Troubleshoot hardware and software issues in a timely manner.
  • Maintain IT systems and ensure they are operating efficiently.
  • Support IT Infrastructure and Operations, including Security Engineering and Operations.
  • Assist with Manufacturing IT Applications and ensure they are functioning correctly.
  • Collaborate with outside service providers to meet IT needs and maintain system security.

Requirements

  • Strong understanding of IT support processes and desktop support.
  • Experience with troubleshooting hardware and software issues.
  • Knowledge of IT infrastructure and operations.
  • Familiarity with security engineering and operations.
  • Ability to work in a safety-oriented environment.

Nice-to-haves

  • Experience in a manufacturing environment.
  • Knowledge of chemical plant operations.
  • Familiarity with IT applications used in manufacturing.
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