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Customized Energy Solutions - Philadelphia, PA
posted 2 months ago
About the position
The Junior Network Administrator will oversee various technical administrative responsibilities within Customized Energy Solutions, focusing on maintaining network monitoring and management tools. This role involves providing on-site data center technical operations, managing network and infrastructure support tasks, and ensuring system availability. The position requires interaction with internal client teams to enhance awareness of network performance and support the Infrastructure Services team.
Responsibilities
- Manage and maintain monitoring and alerting systems to ensure the availability and performance of critical systems.
- Design and create custom monitoring and alerting dashboards for internal and external client teams.
- Support and implement automated network infrastructure update and patch management.
- Coordinate and execute activities related to data center operations, including wiring and device installation.
- Address escalated on-site technical support initiatives and troubleshoot issues.
- Maintain accurate and up-to-date network documentation, including diagrams and configurations.
- Act as an escalation path for technical support to end-users.
Requirements
- Minimum of 5 years experience in advanced network management and support role.
- Bachelor's degree or related experience.
- Knowledge of and advanced experience with industry-leading network management and monitoring tools.
- Ability to learn quickly and absorb new information.
- Knowledge of ITSM Processes & Service Desk Tools.
- Experience supporting data center, server room, and network closet operations.
- Excellent customer service and communication skills.
- Good organizational and time-management skills.
- Strong troubleshooting and problem-solving skills.
- Ability to follow documentation and create new documentation.
Benefits
- Performance bonus
- Profit-sharing
- Medical Savings Account
- Comprehensive health insurance
- Disability insurance
- Life insurance
- 401K matching
- Tuition reimbursement
