Junior Network Engineer

$50,000 - $60,000/Yr

Florida International University - Miami, FL

Full-time - Entry Level

Miami, FL

10,001+ employees

Educational Services

About the position

The Junior Network Engineer at Florida International University (FIU) plays a crucial role in supporting the university's UPS (Uninterruptible Power Supply) infrastructure. This position involves evaluating and analyzing the UPS systems, ensuring their proper installation, monitoring, management, and troubleshooting. The engineer will maintain an inventory of hardware, manage ordering processes, and keep documentation updated to reflect the current state of the UPS infrastructure. The role requires a focus on technological requirements and business continuity across all FIU locations, ensuring that the UPS systems are functioning optimally to support the university's operations. In addition to UPS management, the Junior Network Engineer will monitor and maintain the UPS infrastructure, responding to power and temperature alerts, managing battery replacements, and performing software upgrades as necessary. The engineer will also handle service requests related to UPS issues, providing meaningful updates to end users and ensuring detailed documentation of all actions taken. This includes maintaining an accurate inventory of UPS and battery equipment, overseeing the ordering, receiving, and disposal processes, and updating configuration templates for security compliance and event logging. The position also requires the engineer to stay informed about new UPS technologies and related software applications. The Junior Network Engineer will assist in the day-to-day operations of FIU's enterprise network and voice infrastructure, participate in the deployment, testing, and troubleshooting of ENS (Enterprise Network Services) devices, and be part of an on-call rotation to provide after-hours support. In emergency situations, such as hurricanes or other university emergencies, the engineer is expected to report to work as needed, demonstrating a commitment to the safety and operational continuity of the university.

Responsibilities

• Assist in the evaluation and analysis of the UPS infrastructure.
• Install, monitor, manage, and troubleshoot UPS systems.
• Maintain inventory and ordering of hardware.
• Keep updated documentation for UPS systems.
• Design, install, and troubleshoot the UPS infrastructure across all FIU locations.
• Monitor and maintain the UPS infrastructure, including power and temperature alerts, battery replacements, and software upgrades.
• Manage the creation and resolution of UPS related service requests, providing meaningful updates to end users and detailed documentation.
• Maintain the UPS and battery inventory, including ordering, receiving, and disposal of equipment.
• Update configuration templates on the UPS systems for thresholds, event logging, reporting, and security compliance.
• Create and/or revise documentation to standardize and catalog procedures for routine UPS operations.
• Implement automation of UPS related management tasks.
• Maintain current knowledge of new UPS technologies, hardware, and software applications.
• Assist in the day-to-day operations of FIU's enterprise network and voice infrastructure.
• Assist in deployment, testing, and troubleshooting of ENS devices.
• Participate in the on-call rotation schedule to provide after-hours support.
• Perform essential duties in emergencies such as hurricanes or storms.

Requirements

• High school diploma and four (4) years of related experience; OR an equivalent combination of relevant education and/or experience.
• Knowledge of standard concepts, practices, and procedures for network and computer support.
• Knowledge of supplies, equipment, and/or services ordering and inventory control.