JUNIOR PRODUCT MANAGER- END TO END CUSTOMER JOURNEY

$133,037 - $133,037/Yr

Intelliswift Software - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

The Junior Product Manager will play a crucial role in defining and enhancing customer product experiences across the Digital Media portfolio. This position involves engaging with cross-functional teams to ensure the successful launch of new products and the improvement of existing ones, focusing on delivering best-in-class customer experiences throughout the entire customer journey.

Responsibilities

• Understand the product go-to-market strategy and competitive landscape to align customer experience with needs.
• Identify key personas and customer journeys, map flows, and analyze performance using data from various sources.
• Conduct customer interviews, develop user tests, and identify breakdowns in the customer journey.
• Size and prioritize opportunities based on quantitative and qualitative methods.
• Facilitate discussions with cross-functional teams to develop solutions and drive organizational action.

Requirements

• 5+ years of experience in product management, preferably in the consumer software industry.
• Experience in business development strategy or product marketing is also considered valuable.
• Ability to manage through ambiguity and make sound decisions with incomplete data.
• Proven track record of assessing trade-offs, prioritizing tasks, and maintaining a bias for action.
• Familiarity with creative/design tools and processes.
• Excellent collaboration skills and the ability to incorporate diverse viewpoints.
• Strong communication and presentation skills at cross-functional and executive levels.
• MBA preferred or equivalent practical experience.

Benefits

• Competitive hourly wage of $63.96
• Opportunity to work in a collaborative and innovative environment
• Access to professional development and training opportunities