Junior Product Manager End to End Customer Journey

$110,240 - $131,040/Yr

Ursus - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

251-500 employees

Administrative and Support Services

About the position

The Junior Product Manager for End to End Customer Journey will play a crucial role in defining and enhancing customer product experiences within a Fortune 500 Software Organization. This position involves engaging with cross-functional teams to ensure the successful launch of new products and the improvement of existing ones, focusing on delivering exceptional digital experiences. The role is designed for someone passionate about customer-centric experiences and aims to help the company excel in managing the entire customer journey.

Responsibilities

• Support development of key personas and customer journeys by mapping flows and diagnosing performance issues.
• Assist in journey mapping and benchmarking internal and external workflows to identify best practices.
• Gather and analyze data to determine the size and impact of journey changes.
• Collaborate with design teams to obtain and integrate the latest designs.
• Conduct research and gather data from various sources to support senior product managers in decision-making.
• Facilitate discussions with cross-functional teams to develop solutions and drive action across the organization.

Requirements

• Strong analytical skills with the ability to gather and interpret data from multiple sources.
• Excellent collaboration skills and the ability to work effectively with cross-functional teams.
• Basic understanding of creative/design tools and processes.
• Experience with Figma and creative tools a plus.
• Strong communication and presentation abilities.
• A proactive and detail-oriented approach to work.
• 1-3 years of experience in related field.

Nice-to-haves

• Experience with Figma and creative tools.

Benefits

• Hybrid work environment
• Competitive hourly pay range of $53-$63
• Opportunity to work with a Fortune 500 company
• Exposure to cross-functional teams and projects