Robert Half - New Haven, CT
posted 15 days ago
Full-time - Entry Level
New Haven, CT
Administrative and Support Services
About the position
The Junior Salesforce Admin position is a contract-to-permanent role based in New Haven, Connecticut, focused on supporting the implementation, customization, and maintenance of the Salesforce.com platform. The role involves a mix of onsite and remote work, with an expectation to be in the office approximately once a month. The Junior Salesforce Admin will play a crucial role in ensuring the accuracy of the Salesforce database, providing user support, and collaborating with experienced CRM administrators to tailor the platform to the organization's needs.
Responsibilities
- Ensure the accuracy and integrity of the Salesforce.com database by assisting in data entry, cleansing, and maintenance activities.
- Support the creation and upkeep of the Salesforce Service Cloud Knowledge base, optimizing content for quick searchability and maintaining a clear structure.
- Provide frontline support to Salesforce.com users, resolving issues, and responding to inquiries promptly and professionally.
- Collaborate with experienced CRM administrators to customize Salesforce.com to meet specific organizational needs, including creating custom fields, objects, workflows, and reports.
- Develop training materials and documentation to promote effective utilization of Salesforce.com among end-users, encouraging maximum adoption of the platform.
- Assist in generating standard and ad hoc reports and dashboards to offer insights into sales performance, customer trends, and other critical metrics.
- Stay updated about the latest features, updates, and best practices in Salesforce.com through training sessions, webinars, and self-directed learning.
Requirements
- Minimum of one year of experience in a Salesforce Admin role.
- Proficiency in managing databases is mandatory.
- Knowledge and understanding of EO/IR systems is critical.
- Hands-on experience with Microsoft SQL Server is required.
- Familiarity with Oracle systems is mandatory.
- Experience working with R2 systems is preferred.
- Expertise in Backup Technologies is crucial.
- Strong skills in Configuration Management are required.
- Ability to design and implement strategies is necessary.
- Experience in Database Administration is essential.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
