Junior TCOMM Voice Consultant
$41,600 - $47,840/Yr
Ker Infotech - Richmond, VA
posted 20 days ago
Full-time - Entry Level
Richmond, VA
About the position
The Junior TCOMM Voice Consultant position at Ker Infotech involves providing technical support and troubleshooting for Avaya Communication Manager and related network technologies. This entry-level role is ideal for individuals looking to start their career in IT and telecommunications, focusing on resolving issues related to wired and IP camera systems, as well as general network troubleshooting.
Responsibilities
- Troubleshoot Avaya Communication Manager issues.
- Provide support for wired and IP camera systems.
- Answer technical support tickets and phone calls.
- Handle approximately 5-10 tickets per day.
- Assist with network technology troubleshooting.
Requirements
- Experience with Oracle Software troubleshooting.
- Proficiency in Avaya Communication Manager.
- Bachelor's degree in a relevant field.
- Knowledge of computer networking and IT.
- Familiarity with Linux operating systems.
- Strong communication skills.
Nice-to-haves
- Experience with latitude systems.
Benefits
- Health insurance
- Dental insurance
- 401(k)
