Broadridge Financial Solutions - Newark, NJ
posted 19 days ago
Full-time - Entry Level
Remote - Newark, NJ
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
About the position
The Junior Technical Support role at Broadridge involves providing post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance. This position is designed for entry-level candidates who are passionate about developing their careers while assisting others. The role is hybrid, allowing flexibility to work from home while being assigned to a Broadridge office.
Responsibilities
- Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance.
- Responds to customer questions regarding operation and malfunctions.
- Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Coordinates all aspects of a product or service offering for a client, from inception to installation to final delivery.
- Applies theoretical knowledge to achieve goals through structured work assignments.
- Uses existing procedures to solve routine or standard problems and analyzes information to make judgments.
Requirements
- Bachelor's degree in Computer Science or a relevant field.
- Strong communication skills.
- Experience with SQL and code debugging.
- Technical support experience preferred.
- Knowledge of AS/400 is preferred.
- Understanding of fixed income business is preferred.
Benefits
- Work from home flexibility
- Diverse and inclusive work environment
- Opportunities for career development
