Junior Technical Support Specialist POSNew

Stubhub • Atlanta, GA

398d • $50,000 - $60,000

About The Position

The Junior Technical Support Specialist at StubHub is responsible for providing exceptional technical support to sellers on the platform. This role involves troubleshooting technical challenges, managing a portfolio of cases, and ensuring that seller issues are resolved effectively. The position requires strong analytical and problem-solving skills, as well as the ability to work in a fast-paced environment while collaborating with various internal teams.

Requirements

• Bachelor's degree in a technical field from a four-year college or university
• 1+ year(s) of experience in Customer Support or technical support positions
• Solid understanding of Microsoft Suite (Excel - VBA, SQL)
• Motivated self-starter with excellent time management skills
• Punctual and able to accept continuous unusual work hours, typically at very short notice.

Nice To Haves

• Certification (Microsoft 365, Google, Apple) is a plus
• Experience using Salesforce is a plus.

Responsibilities

• Support customers (sellers) troubleshoot technical challenges and implement standard product features.
• Exercise exceptional analytical, troubleshooting and problem-solving skills when supporting customers through cases.
• Own portfolio of cases and resolve seller issues through skillful management of complex customer problems.
• Demonstrate the ability to research, document, and prioritize customer issues and needs, leveraging internal tools and escalating to appropriate internal teams when required.
• Provide thorough feature descriptions, explanations of functionality and best practices for maximum usage.

Benefits

• Accelerated Growth Environment
• Top Tier Compensation Package
• Generous Paid Time Off
• Comprehensive Benefits Package including 401k and premium Health, Vision, and Dental Insurance options
• Team-Building Events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree