Junior Underwriter

Marsh McLennan - Kalispell, MT

Full-time - Entry Level

Kalispell, MT

10,001+ employees

Insurance Carriers and Related Activities

About the position

Torrent Technologies Inc. is seeking candidates for an entry-level Junior Underwriter position in our Kalispell or Overland Park office, offering a hybrid work environment. In this role, you will work closely with the Underwriting Manager to review, analyze, and handle quotations while servicing an existing book of business. You will utilize appropriate software to evaluate recommendations, determine policy approvals, and process all additional policy-related information. This position serves as an excellent entry point into the insurance industry, providing a robust training program that includes classroom instruction, on-the-job training, and computer-based training over the first 30, 60, and 90 days. As a Junior Underwriter, you will be expected to work an 8-hour shift between our operational hours of 6 AM to 6 PM, Monday through Friday. Your primary responsibilities will involve servicing clients and colleagues primarily through phone and chat, necessitating comfort in a phone-based position while delivering top-tier customer service. You will join a team of highly motivated individuals, ranging from Senior to Junior Underwriters, in a desirable location that boasts numerous employee amenities. The company prides itself on a solid brand and clear results, fostering a culture of internal mobility, collaboration, and valued partnerships with HR. Employee Resource Groups will provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations. Competitive pay, a full benefits package starting from day one, and flexible work opportunities for work/life balance are just a few of the perks of this position.

Responsibilities

• Underwrite new submissions to ensure new policies are correct, per guidelines.
• Process endorsements, cancellations, and reinstatements, and handle billing issues and complete policy issuance.
• Review all underwriting information including applications, photographs, elevation certificates, and third-party internet resources to correctly underwrite the policy.
• Provide customer service to agents via phone support, online chat, and emails, meeting required production KPIs as defined by leadership.
• Review correspondence from agencies including requests for endorsements for acceptability.
• Communicate in a concise, tactful, prompt, and effective manner both over the phone and by email.
• Maintain a positive working relationship with agents, customers, coworkers, and others.

Requirements

• High School diploma or equivalent.
• Previous customer service experience.
• Excellent written and verbal communication skills.
• Basic to intermediate technical knowledge of systems and procedures.
• Attention to detail.
• Basic computer knowledge and comfort using the Microsoft Office suite, particularly Word, Excel, and Outlook.

Nice-to-haves

• Previous experience in the insurance industry helpful but not required.

Benefits

• Internal mobility program
• Employee stock purchase plan
• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Life insurance