About the position
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction, and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people-oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company-approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. The hourly rate for this position is $18.00/hour with bonus incentives. Full benefits are provided, including health, vision, dental, 401K, and paid time off. Apart from religious observation, candidates must be able to work varying shifts, including days, evenings, weekends, and holidays. This position is located at the Kalamazoo/Battle Creek International Airport in Kalamazoo, MI 49002.
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Work multiple rental checkpoints including: Counter, Exit Booth, and Return Lane
- Process rental agreements and ensure correct information on rental agreements
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer optional protection products, upgrades, fuel options, and other additional equipment
- Assist customers by providing directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assess condition of rental upon return
- Notify management of any known customer problems
- Notify management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
Requirements
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
- No drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
- Authorized to work in the United States without requiring work authorization sponsorship now or in the future
Benefits
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
