RS Integrated Supply - Huntington Beach, CA
posted about 2 months ago
Full-time - Mid Level
Huntington Beach, CA
1,001-5,000 employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
About the position
The Key Account Manager is responsible for managing the most significant client accounts that contribute substantially to the company's revenue. This role involves building and maintaining strong relationships with key clients, understanding their needs, and ensuring that the company meets its commitments to these clients. The Key Account Manager will also be involved in strategic planning, contract negotiations, and expanding the client base by bringing in new business from existing clients and developing relationships with potential clients.
Responsibilities
- Developing a solid and trusting relationship between major key clients and the company
- Resolving key client issues and complaints
- Developing a complete understanding of key account needs
- Anticipating key account changes and improvements
- Managing communications between key clients and internal teams
- Assisting and coordinating the account team assigned to each client
- Strategic planning to improve client results
- Assisting National Accounts Directors in negotiating contracts with clients and establishing timelines of performance
- Collaborating with the sales team to maximize profit by up-selling or cross-selling
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders
- Meeting all client needs and deliverables according to proposed timelines
- Analyzing client data to provide customer relationship management
- Expanding relationships and bringing in new clients
Requirements
- Bachelor's degree in marketing, business administration, sales, or relevant field
- Four to five years' previous work experience in sales, management, key account management, or relevant experience
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills
- Able to analyze data and sales statistics and translate results into better solutions
- Strong negotiation skills, with ability to follow-through on client contracts
- Proven results of delivering client solutions and meeting sales goals
