Ferris State University - Grand Rapids, MI
posted 4 months ago
The KCAD IT Tech Assistant position at Ferris State University is an excellent opportunity for students with a background in IT who are eager to assist others in resolving their technology-related issues. This role is designed for individuals who enjoy customer service and are looking to expand their knowledge in the field of information technology. The position is situated within the Kendall College of Art and Design, located in Grand Rapids, Michigan, and offers a chance to work closely with faculty, students, and staff in a supportive educational environment. As an IT Tech Assistant, you will be responsible for providing customer support related to computer hardware and software. This includes troubleshooting and resolving various computer-related issues that faculty, students, and staff may encounter. You will also be tasked with software installation and updates, ensuring that all systems are running smoothly and efficiently. Additionally, maintaining the cleanliness of computer hardware and keeping printers fully supplied with necessary materials such as paper and toner/ink will be part of your daily responsibilities. The role requires effective communication skills, as you will be answering tech-related phone calls, messages, and emails. This position not only allows you to apply your existing IT knowledge but also provides a platform for personal and professional growth in a collaborative and diverse environment. Ferris State University is committed to enhancing equity and inclusion, making this an ideal workplace for individuals from various backgrounds.