Kearns Brothers Roofing Service Manager

$55,000 - $75,000/Yr

Kearns Brother Roofing ,LLC - Livonia, MI

Full-time - Mid Level

Livonia, MI

About the position

The Service Manager at Kearns Brothers Roofing plays a vital role in overseeing service and technical personnel, ensuring efficient operations, and delivering exceptional service to clients. This position requires strong leadership, communication, and organizational skills to manage resources effectively and maintain high customer satisfaction.

Responsibilities

• Utilize advanced planning skills to maximize productivity in manpower, materials, and equipment usage.
• Collaborate closely with the Operations Coordinators to ensure optimal scheduling and resource allocation.
• Oversee job commencement, ensuring adherence to timelines, meeting or exceeding customer expectations, and proper utilization of resources.
• Provide estimating support as necessary for additional work requirements.
• Recruit, train, mentor, and retain a skilled and reliable service workforce.
• Maintain regular communication with technicians, conducting daily check-ins and debriefs.
• Conduct safety meetings and enforce vehicle policies to ensure compliance and safety standards.
• Facilitate the onboarding process for crews and in-house technicians, ensuring a seamless integration into the team.
• Actively resolve sales errors, customer issues, and warranty claims to maintain customer satisfaction.
• Assist in commercial and residential project management to ensure smooth execution and timely completion.

Requirements

• Excellent written and verbal communication skills to effectively liaise with teams and clients.
• Strong attention to detail and a proactive, solution-oriented approach to challenges.
• Self-motivated with a focus on achieving set goals and objectives.
• Comfortable with heights and physical demands of the role.
• Minimum two years roofing experience.
• Exceptional time management skills to prioritize tasks effectively.
• Commitment to upholding the integrity and values of the company.
• Demonstrated ability to lead, train, and coach staff for optimal performance.