Key Account Executive - Northeast MA

Labcorp - Lowell, MA

Part-time - Mid Level

Lowell, MA

Ambulatory Health Care Services

About the position

The Key Account Executive at Labcorp will serve as the primary point of contact for existing and prospective clients in the Greater Boston and Northeast Massachusetts area. This role focuses on managing a significant book of business while promoting specialty products and enhancing workflow efficiencies. The position emphasizes building strong client relationships and providing exceptional customer service to ensure client retention and satisfaction.

Responsibilities

• Educate, instruct and upsell all assigned and newly generated accounts in an assigned territory
• Act as a liaison between the client and the Labcorp operations team in relation to client needs
• Provide ongoing service and problem resolution to customer base
• Ensure customer retention by providing superior customer service
• Recommend solutions that are client focused and persuasive
• Provide account management for client's day to day operations
• Upsell current book of business to increase organic growth
• Work closely with senior sales representatives to grow book of business
• Continuously provide educational material to the client base
• Resolve any customer related issues in a timely manner
• Meet and exceed monthly retention and upsell goals on a regular basis

Requirements

• Bachelor's degree is preferred
• Previous outside sales experience or account management of 3+ years is preferred
• Experience in the healthcare industry is a plus
• Proven success managing a book of business
• Superior customer service skills with the ability to build trust-based relationships
• Effective communication skills, both written and verbal
• Ability to deliver results in a fast paced, competitive market
• Excellent time management and organizational skills
• Proficient in Microsoft Office
• Ability to travel overnight as needed
• Valid driver's license and clean driving record

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Health insurance
• Paid time off
• Tuition reimbursement