key account executive

Labcorp - Springfield, MA

Part-time,Full-time - Entry Level

Springfield, MA

Ambulatory Health Care Services

About the position

The Key Account Executive at LabCorp is an entry-level sales position focused on building relationships with clients in the Springfield, MA area. The role involves educating and upselling services to assigned accounts, ensuring customer satisfaction, and acting as a liaison between clients and the LabCorp operations team. This position offers an opportunity to grow within a reputable organization in the diagnostics industry, contributing to innovative healthcare solutions.

Responsibilities

• Educate, instruct and upsell all assigned and newly generated accounts in an assigned territory
• Act as a liaison between the client and the LabCorp operations team in relation to client needs
• Provide ongoing service and problem resolution to customer base
• Ensure customer retention by providing superior customer service
• Recommend solutions that are client focused and persuasive
• Provide account management for client's day to day operations
• Upsell current book of business to increase organic growth
• Work closely with senior sales representatives to grow book of business
• Continuously provide educational material to the client base
• Resolve any customer related issues in a timely manner
• Meet and exceed monthly retention and upsell goals on a regular basis

Requirements

• Bachelor's degree is preferred
• Previous sales experience or account management is preferred
• Experience in the healthcare industry is a plus
• Proven success managing a book of business
• Superior customer service skills with the ability to build trust-based relationships
• Ability to deliver results in a fast paced, competitive market
• Excellent time management and organizational skills
• Proficient in Microsoft Office
• Ability to travel overnight as needed
• Valid driver's license and clean driving record

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) plan
• Employee stock purchase plan
• Paid time off (PTO) or Flexible time off (FTO)
• Commissions
• Company bonus where applicable