Key Account Manager, Global Account Program-Healthcare

Kuehne + Nagel - Chicago, IL

Full-time - Senior

Chicago, IL

10,001+ employees

Support Activities for Transportation

About the position

The Key Account Manager (KAM) for the Global Account Program in Healthcare at Kuehne+Nagel is responsible for managing the end-to-end commercial customer journey for a dedicated portfolio of accounts. This role involves relationship management, business development, and acting as the primary representative of Kuehne+Nagel to the customer. The KAM will develop account strategies, maintain direct relationships with key stakeholders, and ensure that customer requirements are met through collaboration with various business units.

Responsibilities

• Develop a thorough understanding of customers' organizational structure and decision-making processes.
• Gain insights into customers' business models, industry landscapes, and competitive pressures.
• Negotiate competitive rates and service contracts aligned with Kuehne+Nagel's business units.
• Become an expert in Kuehne+Nagel's vertical service offerings and showcase their value to customers.
• Maintain accurate and timely records within Kuehne+Nagel's CRM/CoreLog system.
• Monitor monthly performance metrics including pipeline, wins/losses, RFPs, and financial KPIs.
• Develop and implement account plans based on Kuehne+Nagel's Key Account Planning Process.
• Seamlessly transition new business into operations to meet customer expectations.
• Lead regular customer review sessions to explore continuous improvement opportunities.

Requirements

• Undergraduate degree in logistics or a related business field.
• 5+ years of freight forwarding sales experience.
• In-depth knowledge of international supply chain processes.
• Experience with clients on a global scale.

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Employee discount