Key Account Manager - Government

$270,000 - $270,000/Yr

Franklincovey - Oklahoma City, OK

Full-time - Mid Level

Remote - Oklahoma City, OK

1,001-5,000 employees

About the position

The Key Account Manager - Government at FranklinCovey is responsible for cultivating and expanding relationships with existing government clients, particularly those with over 25,000 employees. This role focuses on driving revenue growth through upselling and cross-selling products and services, while ensuring long-term client satisfaction through effective contract management and relationship building. The ideal candidate will possess a strong understanding of key client needs and a proven track record in managing complex accounts.

Responsibilities

• Build and maintain strong, long-lasting relationships with key stakeholders within assigned Key accounts.
• Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.
• Collaborate with clients to understand their business objectives and challenges, and develop tailored strategies that align our solutions with their needs.
• Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.
• Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables.
• Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.
• Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.

Requirements

• Bachelor's or advanced degree in Business Administration, Marketing, or a related field.
• 7+ years of experience in account management, sales, or business development.

Nice-to-haves

• 7+ years of experience in a Key environment.
• Experience with government or Department of Defense.
• Proven track record of successfully managing and growing client accounts, with demonstrated ability to meet or exceed revenue targets.
• Strong understanding of Key client needs and market trends within relevant industries.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical and problem-solving skills, with a results-oriented mindset.

Benefits

• Medical, dental, and vision insurance
• HSA
• Employee stock purchasing program
• 401(k)
• Paid time off
• Holiday pay