Key Account Manager, Hi - Tech

$71,000 - $106,500/Yr

DSV Road Transport - Itasca, IL

Full-time - Senior

Itasca, IL

Support Activities for Transportation

About the position

The Key Account Manager - Hi Tech is a Business Development and Account Management role that is responsible for managing, developing, and expanding business with DSV Road's premier accounts inside the Hi-tech Vertical. As such, the role requires high initiative and self-motivation whilst thriving on challenges. Defining a long-term growth plan and retention strategy being able to transfer value of the various DSV Road service offerings towards the customers supply chain. Critically, the Key Account manager must be able to establish and maintain productive strategic relationships and be comfortable working at various levels with both internal and external stakeholders.

Responsibilities

• Manages Premier Account(s) on behalf of all DSV Road and the various service lines.
• Align strategic account development with relevant stakeholders.
• Maintains a high level of communications and transparency on customer activities throughout the DSV organization while ensuring all stakeholders are informed according to current activity level, opportunities, and strategic development for future engagement.
• Acting as ultimate escalation for customer, but dealing with potential agreement-impacted incidents rather than daily operational deviations.
• Develops and drives a customer strategy plan to retain and grow customer revenues and relationships.
• Actively drives innovations and continuous improvement process with the customer.
• Stays informed on market trends and developments with their assigned accounts and within the logistics arena.
• Use knowledge and specialists to create value added solutions for customers.
• Actively searches and identifies opportunities within customer account and engages colleagues and line businesses to further grow the account.
• Define and agree goals and KPI's for the logistics activities in accordance with the client's requirements.
• Demonstrates the necessary skills to negotiate for effective outcomes.
• Contributes to the further professionalization of the DSV Road - North America team and demonstrates use of Best Practice to the broader team.

Requirements

• 10+ years of Account Management / Business Development experience in the freight forwarding/logistics industry.
• Strong knowledge of all products including supply chain solutions, freight forwarding (air, ocean, road) and contract logistics.
• Previous experience in a managerial position.
• Good knowledge of Customer Relationship Management (MS Dynamics) tools.
• Business fluent in English.
• Preferably good command of local language.
• Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others).

Benefits

• Expected base pay is: $71,000- $106,500/ Annual.
• Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.