Alliant Energy - Portage, WI
posted 20 days ago
Full-time - Entry Level
Portage, WI
Utilities
About the position
The Key Account Manager I at Alliant Energy plays a crucial role in supporting and coordinating activities for key commercial and industrial accounts. This position focuses on building relationships with customers, negotiating service contracts, and ensuring customer satisfaction while helping clients achieve their sustainability goals. The role requires effective communication and collaboration with various departments to deliver exceptional service and maintain accurate customer information.
Responsibilities
- Build relationships with community and commercial and industrial (C&I) customers to improve customer satisfaction.
- Seek opportunities to create and maintain relationships with community leaders and engage in community involvement.
- Serve as a single point of contact and advocate for customers, acting as a liaison between the customer and Alliant Energy.
- Work closely with departments such as billing, operations, marketing, pricing, finance, and legal to coordinate customer contracts.
- Ensure timely and accurate execution of utility customer contracts and accessibility of services to meet customer needs.
- Maintain data accuracy and completeness of C&I customer information files.
- Trigger notifications of interruptible customers through continuous contact with electric and gas systems operations.
- Support the maintenance of the interruptible database for generating reports and maintaining contact records.
- Learn and enforce safety rules and practices, encouraging safe work behaviors.
- Engage in other duties that support company values and purpose.
Requirements
- Bachelor's Degree in Business Administration, Marketing, Advertising, Economics, or a related area (preferred).
- 0-3 years of related experience.
Nice-to-haves
- Experience in the utility industry and with commercial and/or industrial customer support or sales.
Benefits
- Competitive pay
- Comprehensive health benefits
- Retirement benefits
- Tuition reimbursement
- Paid time off
- Volunteer opportunities
