Key Account Manager

Masonite

Full-time - Mid Level

10,001+ employees

Wood Product Manufacturing

About the position

The position involves providing support for managing large national distributor Key Account and OEM customers at Masonite, now part of Owens Corning. The role focuses on delivering exceptional sales support, implementing strategic initiatives for revenue growth, and ensuring effective communication within the organization. The ideal candidate will be detail-oriented, self-motivated, and possess a strong understanding of manufacturing principles, particularly in the context of sales and customer relations.

Responsibilities

• Coordinate the shipment and replenishment of large distribution and VMI OEM inventories.
• Respond promptly to inbound emails, website inquiries, and telephone calls.
• Maintain customer satisfaction by notifying customers when orders are complete and assist with any problem-solving resolutions that may be needed.
• Communicate specification changes to parts and execute smooth transitions for manufacturing.
• Support quotes for large complex programs involving doors and door parts with highly detailed specifications.
• Identify further opportunities with current customers by securing new product lines.
• Consult customers on how parts from OC Door can improve the performance of their end product and increase the efficiencies of their production.
• Meet monthly, quarterly, and annual revenue goals for the company.
• Network, generate leads & prospects, build relationships and create business opportunities for OC Door through customer visits and trade association meetings.

Requirements

• 5+ years of previous experience in millwork, lumber sales, doors, door components, door frames, or custom wood components.
• Ability to convey a sense of expertise in woodwork, manufacturing, door production, and other millwork capabilities to educate customers.
• Associates or higher degree preferred.
• Ability to read CAD drawings accurately and convert them into a consultative sale.
• Excellent verbal & written communication skills and phone etiquette.
• Passion for relationship building.
• Highly organized, self-starter, and problem solver.
• Positive attitude and strong work ethic.
• Strong math and conceptual skills.
• Proficiency in Microsoft Word, Outlook, and a high level of proficiency in Excel.

Nice-to-haves

• Entry level of Millwork and Door Systems strongly preferred.