Leica Microsystems - Atlanta, GA
posted 4 months ago
About the position
The Key Account Manager (KAM) Sales Engineer at Leica Geosystems plays a crucial role in the onboarding of new customers by utilizing consultative training and support techniques. This position is integral to ensuring that clients fully understand and can effectively use the advanced technologies developed by Leica Geosystems, which are essential for applications such as 3D modeling of cities, uncovering buried utilities, implementing complex infrastructure projects, and documenting crime scenes. The KAM Sales Engineer will be responsible for providing technical demonstrations that showcase the capabilities of our products, ensuring that clients can see the value and application of our technologies in their specific contexts. In this role, the KAM Sales Engineer must possess a deep understanding of client needs and be able to tailor solutions that meet those needs effectively. This involves not only technical knowledge but also strong interpersonal skills to build relationships with clients and understand their unique challenges. The position requires a proactive approach to customer support, ensuring that new customers feel confident and supported as they begin to use our products. The KAM Sales Engineer will work closely with the sales team to identify potential clients and develop strategies for successful onboarding and long-term customer satisfaction. As this is a remote position, the KAM Sales Engineer will need to be self-motivated and capable of managing their time effectively. However, the role does require significant travel to customer sites in the eastern part of the United States, with travel expectations of up to 65%. This travel is essential for conducting in-person training sessions, technical demonstrations, and ongoing support to ensure that clients are fully equipped to utilize our technologies to their fullest potential.
Responsibilities
- Onboard new customers through consultative training and support techniques.
- Provide technical demonstrations of products to clients.
- Understand and assess client needs to tailor solutions effectively.
- Support new customer onboarding to ensure confidence in product use.
- Work closely with the sales team to identify potential clients and develop onboarding strategies.
- Manage time effectively while working remotely and traveling to customer sites.
Requirements
- Strong technical knowledge of Leica Geosystems products and technologies.
- Excellent interpersonal and communication skills.
- Ability to conduct technical demonstrations and training sessions.
- Experience in consultative sales or customer support roles.
- Self-motivated with strong time management skills.
Nice-to-haves
- Experience in the geospatial or surveying industry.
- Familiarity with 3D modeling and reality capture technologies.
- Previous experience in a remote work environment.
