Key Account Sales (US)

Pro5.ai - Louisville, KY

Full-time - Mid Level

Louisville, KY

About the position

The Key Account Sales position focuses on developing and promoting overseas markets, managing customer relationships, conducting market surveys, and providing data analysis to support business decisions. The role involves extensive interaction with international clients, ensuring customer satisfaction, and collaborating with various departments to facilitate smooth operations in overseas markets.

Responsibilities

• Assist in overseas market development by formulating and implementing expansion plans.
• Conduct research on emerging markets and negotiate business deals with overseas customers.
• Develop customer resources through exhibitions, B2B platforms, and online searches to establish sales channels.
• Maintain transaction customers and handle complaints to ensure satisfaction and loyalty.
• Regularly visit overseas customers to understand their needs and provide solutions.
• Manage order inquiries, quotations, production scheduling, delivery tracking, and payment acceptance.
• Collect industry information, competitor trends, and customer needs in overseas markets.
• Analyze collected market information to predict trends and guide market and product development.
• Analyze product adaptability and competitiveness in overseas markets and suggest improvements.
• Monitor and analyze overseas market data, including sales and customer feedback.
• Provide timely feedback of monitoring results to relevant departments for decision-making support.
• Write market reports based on monitoring results and analytical data to inform market strategy adjustments.
• Translate business and technical documents and facilitate communication between domestic and foreign teams.
• Collaborate with other departments to ensure smooth operations in overseas markets.
• Complete other tasks assigned by superiors related to overseas markets.

Requirements

• Experience in market development and business promotion, particularly in overseas markets.
• Strong negotiation skills and ability to conduct business docking with international clients.
• Proven ability to develop and maintain customer relationships.
• Experience in order management and customer service.
• Strong analytical skills for market survey and analysis.
• Ability to monitor market data and provide actionable insights.
• Excellent communication skills, including translation of technical documents.

Nice-to-haves

• Experience with B2B platforms and online sales channels.
• Familiarity with international trade regulations and practices.
• Knowledge of specific overseas markets relevant to the company's products.

Benefits

• Health insurance coverage
• Paid holidays
• Professional development opportunities
• Flexible scheduling