Key Carrier And Department Coordinator F/T w/Benefits

$29,120 - $31,200/Yr

TJX - Nashville, TN

Full-time - Entry Level

Nashville, TN

501-1,000 employees

General Merchandise Retailers

About the position

The Key Carrier role at TJ Maxx is an elevated position that extends the responsibilities of a Coordinator. Key Carriers primarily perform Coordinator duties while also taking on leadership roles as needed. This position requires open availability, including nights and weekends, and focuses on delivering exceptional customer service and maintaining store operations effectively.

Responsibilities

• Alternate between Coordinator and Key Carrier roles based on store needs.
• Model exceptional customer service and create a positive experience for customers.
• Promote a culture of honesty and integrity while maintaining confidentiality.
• Act as Manager on Duty, adhering to company policies and procedures.
• Ensure store team performs tasks according to the store plan and prioritize as needed.
• Address immediate customer service issues and provide coaching to Associates.
• Exercise discretion regarding customer service policies to satisfy customers.
• Maintain accurate Associate coverage in service areas for a positive customer experience.
• Ensure Associates adhere to all operational procedures.
• Execute opening and closing procedures according to company guidelines.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide and accept recognition and constructive feedback to Associates.
• Partner with Management on Associate training needs to enhance effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs and participate in shrink reduction goals.
• Promote safety awareness and maintain a safe environment.

Requirements

• Able to work a flexible schedule, including nights and weekends.
• Team player who works effectively with peers and supervisors.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Understanding of merchandise flow in stores.
• Proven problem-solving skills.
• Ability to effectively coach, delegate, and follow up on multiple tasks.
• Capable of acting quickly under challenging circumstances.
• Ability to multi-task and manage time effectively.
• Superior communication and organizational skills with attention to detail.
• 1 year of retail experience and 6 months of leadership experience.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance