Key Carrier Coordinator WITH BENEFITS

$29,120 - $30,160/Yr

HomeGoods - Cary, NC

Full-time - Entry Level

Cary, NC

251-500 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Key Carrier Coordinator at HomeGoods is a pivotal role that combines leadership and operational responsibilities within the store. This position primarily functions as a Coordinator while also stepping into a Key Carrier role as needed, ensuring exceptional customer service and adherence to company policies. The Key Carrier Coordinator is expected to maintain a positive shopping experience for customers and support the store team in various tasks, including training and coaching associates.

Responsibilities

• Role models exceptional customer service and creates a positive customer experience.
• Acts as Manager on Duty, adhering to company policy and procedure.
• Ensures store team performs tasks in accordance with store plans and prioritizes as needed.
• Addresses immediate customer service issues and provides coaching to associates.
• Maintains accurate associate coverage in service areas for a positive customer experience.
• Ensures associates adhere to all operational procedures and guidelines.
• Communicates effectively with management and associates regarding priorities and progress updates.
• Provides feedback, recognition, and coaching to associates.
• Partners with management on associate training needs to increase effectiveness.
• Promotes safety awareness and maintains a safe environment.

Requirements

• Under 1 year of experience in retail.
• 6 months of leadership experience.
• Strong organizational skills and attention to detail.
• Proven problem-solving skills and ability to multi-task.
• Effective communication skills.

Nice-to-haves

• Knowledge of employment and labor law.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.

Benefits

• Paid parental leave
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Adoption assistance
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance
• Referral program