Key Carrier Coordinator

$29,120 - $30,160/Yr

Marshalls - Farmington Hills, MI

Full-time - Entry Level

Farmington Hills, MI

501-1,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Key Carrier Coordinator at Marshalls plays a crucial role in supporting store operations by alternating between Coordinator and Key Carrier responsibilities. This position emphasizes leadership, customer service, and adherence to company policies while ensuring a positive shopping experience for customers. Key Carriers are expected to maintain operational standards, coach associates, and promote a culture of integrity and safety within the store.

Responsibilities

• Act as Manager on Duty, adhering to company policy and procedure.
• Ensure store team performs tasks in accordance with store plans and prioritizes as needed.
• Address immediate customer service issues and provide coaching to associates.
• Maintain accurate associate coverage in service areas for a positive customer experience.
• Ensure associates adhere to all operational procedures and execute opening/closing procedures according to guidelines.
• Communicate effectively with management and associates regarding priorities and progress updates.
• Provide feedback, recognition, and coaching to associates.
• Partner with management on associate training needs to increase effectiveness.
• Promote credit and loyalty programs and support shrink reduction goals.
• Promote safety awareness and maintain a safe environment.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Ability to work a flexible schedule, including nights and weekends
• Proven problem-solving skills
• Superior communication and organizational skills with attention to detail
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Ability to effectively coach, delegate, and follow up on multiple tasks.

Nice-to-haves

• Experience in customer service
• Ability to act quickly under challenging circumstances
• Team player, working effectively with peers and supervisors

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• Medical/dental/vision insurance
• Health savings account (HSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick leave
• Scholarship program