Key Carrier-Skyview Plaza

About the position

The Key Carrier role at Marshalls is a pivotal position that serves as an extension of the Coordinator role, primarily focusing on leadership and operational excellence within the store. Key Carriers are responsible for ensuring a positive customer experience, maintaining store standards, and supporting the team in various capacities, including acting as Manager on Duty. This role requires flexibility in scheduling, including nights and weekends, and emphasizes the importance of customer service, integrity, and teamwork.

Responsibilities

• Act as Manager on Duty adhering to company policy and procedure
• Create a positive internal and external customer experience
• Promote a culture of honesty and integrity; maintain confidentiality
• Ensure store team performs tasks and activities in accordance with store plan; prioritize as needed
• Address immediate customer service issues and provide appropriate coaching to Associates
• Exercise discretion regarding customer service policies to satisfy customers
• Maintain accurate Associate coverage in service areas for a positive customer experience
• Ensure Associates adhere to all operational procedures
• Ensure opening/closing procedures are executed according to company guidelines
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
• Provide and accept recognition and constructive feedback
• Provide feedback, recognition and coaching to Associates
• Partner with Management on Associate training needs to increase effectiveness
• Ensure adherence to all labor laws, policies, and procedures
• Promote credit and loyalty programs
• Support and participate in shrink reduction goals and programs
• Promote safety awareness and maintain a safe environment
• Perform other duties as assigned

Requirements

• 1 year retail experience
• 6 months leadership experience
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Ability to effectively coach, delegate, and follow-up on multiple people/tasks
• Ability to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick leave
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance