Key Holder - A

Lands' End - Pittsburgh, PA

Pittsburgh, PA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

This position represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the Management team with regard to limited administrational aspects of the store's operations. This position enhances the experience of our customers and drives profitable sales by providing proactive sales assistance and support to customers.

Responsibilities

• Assume responsibility for store in the absence of members of management.
• Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions.
• Provides highest degree of customer service; including courteously, conversationally greeting customers.
• Leads efforts to prepare stock, and sales floor assignments.
• Assist in the opening and closing of the store.
• Maintains knowledge of Lands' End website navigation and leverages this option for customer solutions.
• Processes customer transactions efficiently using the POS and online system.
• Maintains knowledge of Lands' End products and services, along with current fashion trends.
• Performs markdown and other promotional activities as needed.
• Coaches associates to stock replenishment and adhering to visual brand standards.
• Adhere to all LP policies and procedures.
• Must follow all safe work practices, escalate unsafe conditions and report incidents.

Requirements

• Demonstrated leadership ability.
• Capable of handling multiple tasks simultaneously.
• Organized, self-motivated, decisive and supportive.
• Excellent selling skills.
• Ability to communicate effectively with customers and fellow employees.
• Ability to receive feedback and take action when appropriate.
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks.
• Flexible and adaptable to change.
• Knowledge of Lands' End merchandise is strongly preferred.
• Previous experience in retail strongly preferred.
• Availability and flexibility to work varied hours to support the needs of the business.
• Highly reliable and punctual.
• Ability to adhere to Lands' End Attendance program.