Key Holder (Sales Lead)

Lands' End - Frisco, TX

- Entry Level

Frisco, TX

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Key Holder is responsible for providing exceptional customer service and being an ambassador for the brand. This individual will be assisting the management team drive profitable sales and execute operations excellence.

Responsibilities

• Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions.
• Provides the highest degree of customer service, including courteously greeting customers and adjusting individual customer attention based on store traffic.
• Maintains knowledge of Lands' End website navigation and leverages this option for customer solutions when the product is not available in the store.
• Maintains knowledge of Lands' End products and services, along with current fashion trends to enhance customer service and generate sales.
• Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc.
• Demonstrates understanding and ability to speak to daily sales goals and results, staying current on promotions and sales contests.
• Coaches associates to stock replenishment and adhering to visual brand standards.
• Assumes store leadership position within the store and overall store accountability in the absence of the store manager.
• Leads efforts to prepare stock and sales floor assignments, performs markdown and other promotional activities as needed.
• Assists in the opening and closing of the store.
• Performs other duties as assigned by store manager and assistant store manager.
• Adheres to all asset protection policies and procedures as outlined in RAP SOP's.
• Follows all safe work practices, escalates unsafe conditions and reports incidents.

Requirements

• Demonstrated leadership ability
• Capable of handling multiple tasks simultaneously
• Organized, self-motivated, decisive and supportive
• Excellent selling skills
• Ability to communicate effectively with customers and fellow employees
• Ability to receive feedback and take action when appropriate
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks
• Flexible and adaptable to change
• Knowledge of Lands' End merchandise is strongly preferred
• Previous experience in retail strongly preferred
• Availability and flexibility to work varied hours to support the needs of the business
• Highly reliable and punctual
• Ability to stand for long periods of time
• Ability to lift boxes up to 40 pounds