Key Holder
Vince Holding - Santa Monica, CA
posted 4 days ago
About the position
Vince is seeking a dynamic, customer service driven Full-Time Key Holder. The Key Holder is responsible for generating sales and building customer relationships in our retail stores. Associates who demonstrate high degrees of proficiency to interact with the customers and identify their needs will maximize their sales opportunities. The associate will be responsible for continuing the client contact beyond the initial sale. By capturing name, address, phone and email contact information, the associate will use multiple means to communicate and build relationships with the customers. The associate will also be responsible for maintaining the visual and housekeeping standards of the store. This will include the receiving of merchandise and presentation to the selling floor, processing of markdowns and removal from the floor for transfers. The associate must have an ability to successful operate our point-of-sale (POS) register system and operate our email system.
Responsibilities
- Achieve and exceed the personal sales and productivity goals agreed upon with your store manager
- Demonstrate a complete knowledge of the merchandises' features and benefits to maximize the sales opportunity
- Be a quick thinker who listens to the customer and can identify his/her needs and overcome objections if raised
- Responsible to do client development beyond the initial transaction, utilizing phone, email & written follow-up contact
- Maintain the housekeeping and visual standards of the store
- Have computer skills to operate the POS register and email systems
- Safeguard the store's inventory by adherence to the company's loss prevention program
- Follow all store operational policies and procedures
- Client Book Management and Clienteling
Requirements
- Prior experience in luxury retail sales is preferred
- Must be a sales-driven, goal-oriented individual
- Must have a positive, high-energy, friendly, outgoing, and engaging personality
- Demonstrate strong verbal and written communication skills allowing for effective communication with your customers
- Possess computer skills to operate our retail POS system, Word, Excel and email
- Must be able to lift, carry or otherwise move objects weighing up to 35 pounds when merchandising the sales floor and use ladders or stairs
Nice-to-haves
- Effective & Elevated Communication
- Solution Driven
- Business Acumen
- Autonomous Operator
Benefits
- Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
- 401(k) with employer match
- Generous paid time off plans for vacation, sick, and personal, as well as company holidays
- Clothing allowance & merchandise discounts
- $600 annual gym reimbursement
- Mental health support tools and telehealth psychology and psychiatry
- Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage
- Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
- Supplemental hospital indemnity, specified disease, and accident coverage
- Pre-tax commuter benefits including transit and parking
- Discounted pet, home & auto, and legal insurance
