Key Technician Apprentice

$36,400 - $52,000/Yr

Empower Marketing Concepts - Jeffersonville, IN

Full-time - Entry Level

Onsite - Jeffersonville, IN

About the position

The Key Technician Apprentice at Empower Marketing Concepts is an entry-level position designed for individuals eager to develop technical skills in car key technology. This full-time role emphasizes hands-on training and customer interaction, contributing to the company's commitment to innovation and exceptional service. The apprentice will play a vital role in daily operations, enhancing technical capabilities and customer satisfaction through direct engagement and support.

Responsibilities

• Learn the art and science behind cutting, duplicating, and programming car key fobs under the guidance of experienced technicians.
• Drive sales through excellent customer interaction and demonstrating in-depth technical knowledge of car key systems.
• Maintain accurate and timely records of production, inventory, and client transactions to ensure nothing falls through the cracks.
• Engage directly with customers, providing top-notch service and detailed explanations about our products, their maintenance, and functionality.
• Attend and actively participate in training and development sessions, aiming for continual improvement and upgrading of skills.
• Adhere to all workplace safety guidelines and contribute to a safe working environment by keeping the work space clean and organized.
• Address and troubleshoot car key issues, implementing effective solutions swiftly to minimize customer inconvenience.
• Examine and analyze malfunctioning car key fobs to determine the root cause and provide accurate repair estimations to customers.
• Develop strong relationships with customers, colleagues, and suppliers to foster a collaborative working environment.
• Utilize specialized tools and software for key programming and ensure their proper maintenance and handling.

Requirements

• Must possess reliable transportation and have a valid driver's license with a clean motor vehicle report.
• Demonstrate eagerness to learn and grow independently and as a part of a team.
• Be organized and possess strong time management skills to efficiently handle multiple tasks and meet deadlines.
• Showing consistency between technological acumen and driving sales, leveraging technical expertise to boost business results.
• Strong communication skills, with the ability to articulate technical information in a clear and understandable manner.
• High attention to detail and precision, especially when cutting and duplicating keys.
• Adaptability to adjust to new procedures and technologies as the industry evolves.
• Exercise discretion and maintain confidentiality of sensitive customer information.
• Ability to stand for prolonged periods during shifts and lift objects weighing up to 30 pounds.
• No points on driving license, upholding company standards in personal conduct and public interaction.