Kiehls Since 1851 Part Time Keyholder - Sherman Oaks, CA (0022573)

About the position

The Keyholder position at Kiehl's Since 1851 involves assisting the Store Manager in achieving sales goals while providing exceptional customer service. This role emphasizes building customer relationships, maintaining store presentation, and executing business strategies to enhance the store's performance. The Keyholder will also be responsible for training new employees and ensuring adherence to company policies and procedures.

Responsibilities

• Assist Store Manager in achieving store sales goals
• Provide superior customer service and develop customer relationships
• Execute short and long term plans to achieve business goals
• Maintain product and brand image presentation
• Deliver a best in class experience to customers
• Uphold standards of customer service excellence
• Lead in productivity
• Ensure regular attendance and timeliness for all scheduled shifts
• Perform open and close procedures for the store
• Provide training to new store employees
• Effectively execute visual directives and customer service standards
• Perform other job-related duties as assigned

Requirements

• Retail and/or cosmetic experience preferred
• Prior key holder experience preferred
• Customer service experience
• Strong communication skills
• Analytical skills
• Basic computer skills
• Willingness to work flexible hours, including nights and weekends
• High School Diploma or GED required
• Must be 18 years or older

Nice-to-haves

• Bilingual: Spanish or Mandarin

Benefits

• Salary Range: $16-$18
• Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs