Kitchen & Bath Outside Sales Representative

US LBM Holdings - Grand Rapids, MI

Full-time - Entry Level

Grand Rapids, MI

Wood Product Manufacturing

About the position

The Outside Sales Representative at Zeeland Lumber & Supply plays a crucial role in generating and securing new sales to enhance the company's profitability. This position is primarily focused on maintaining existing accounts while actively pursuing new business opportunities through cold calls and following up on leads. The representative will be responsible for promoting, selling, and securing new accounts, ensuring that the company meets its sales targets and maintains strong relationships with its clients. In this role, the Outside Sales Representative will provide existing accounts with the necessary products, timely information, and support to meet their needs. They will assist customers in selecting the products that best suit their requirements and will prepare, coordinate, and communicate price quotations, terms of sales, delivery dates, and service obligations to customers and contractors. Additionally, the representative will be tasked with resolving customer complaints and problems, assisting in the collection of accounts receivable, and coordinating project schedules, contractor schedules, and material deliveries. The representative will also be responsible for preparing and inputting orders as necessary, informing the company of competitive prices, products, and area-related information, and maintaining current knowledge of daily and monthly sales in relation to budget and margin goals. Researching and ordering special products as needed and estimating materials from blueprints supplied by customers or contractors are also key responsibilities. Adherence to any Conflict of Interest or Non-Compete agreements is required, as is compliance with the company's attendance policy by maintaining regular and predictable attendance.

Responsibilities

• Promote, sell, and secure new accounts for the company.
• Provide existing accounts with necessary products, time, and information.
• Assist with the selection of products best suited to customer needs.
• Prepare, coordinate, and communicate price quotations, terms of sales, delivery dates, and service obligations to customers/contractors.
• Resolve customer complaints and problems.
• Assist in the collection of accounts receivable.
• Coordinate project schedules, contractor schedules, and material deliveries.
• Prepare and input orders as necessary.
• Inform company of competitive prices, products, and area-related information.
• Maintain current knowledge of daily and monthly sales and their relationship to budget and margin goals.
• Research and order special products as necessary.
• Estimate materials from blueprints supplied by customer/contractor.
• Adhere to Conflict of Interest or Non-Compete agreement if in place.
• Comply with Company's attendance policy by maintaining regular and predictable attendance.

Requirements

• High School Diploma or GED Required
• 3 years of sales experience in building materials or related industry Required
• Working knowledge of building materials industry and products, ability to negotiate prices and contractual agreements.
• Estimating from blueprints, ability to use calculator and computer.
• Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Business Insight - Knowledge of business and the marketplace to advance the organization's goals.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Must be able to walk throughout yards, plants, and offices.