Kitchen Supervisor - Evenings

Massachusetts General Hospital - Boston, MA

Full-time - Mid Level

Boston, MA

Hospitals

About the position

The Room Service Supervisor is responsible for leading a team that delivers high-quality food and exemplary service to patients, guests, and staff in a hospital setting. This role involves supervising various team members, ensuring compliance with safety and sanitation standards, and maintaining operational efficiency in food service delivery.

Responsibilities

• Facilitates and coordinates the Room Service Team to deliver patient trays within 45 minutes and collect trays within 1 hour after delivery.
• Directly supervises Guest Service Attendants, Dish Room Attendants, Call Center Operators, and Cooks.
• Motivates the Room Service Team to provide the best quality food and service.
• Ensures patient trays are 100% accurate according to the printed kitchen ticket.
• Takes corrective action to ensure high-quality service for patients, guests, and staff.
• Operates the hospital computer system, including the Computrition diet office system.
• Alerts team members to dietary restrictions and allergies.
• Assures all inventories are at par before each meal period.
• Ensures availability of dirty tray trucks on each floor for collection.
• Responsible for adherence to cash handling policies and procedures.
• Directs and assists in operational tasks to maintain quality assurance standards for sanitation and safety.
• Creates weekly schedules for employees and adjusts daily schedules as needed.
• Notifies and seeks assistance from other supervisors and managers for adequate staffing.
• Involved in the in-service training of employees and orientation of new hires.
• Assists in managerial training of dietetic interns.
• Conducts employee performance evaluations and counsels on disciplinary issues.
• Monitors and participates in sanitation and safety procedures, including the HAACP program.
• Adheres to departmental and hospital policies and procedures.

Requirements

• Ability to read, write, and speak English fluently.
• High school education with 1-2 years of work experience in food service or customer service.
• Basic supervisory course recommended.
• Knowledge of therapeutic diet orders and food regulations set by health authorities.
• Computer skills and basic mathematics knowledge, including cash handling.
• Familiarity with Windows, Word, and Excel spreadsheets.

Nice-to-haves

• Experience in a hospital or healthcare food service environment.
• Certification in food safety or sanitation.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• Employee training and development programs.