Knowledge and Learning Manager

$118,560 - $118,560/Yr

Staffmark - Mountain View, CA

Full-time - Mid Level

Mountain View, CA

Administrative and Support Services

About the position

The Knowledge and Learning Manager at Staffmark is responsible for designing and implementing impactful training and development programs for Ads Product & Engineering teams. This role involves collaborating with various stakeholders to create effective onboarding and training experiences that empower both new hires and existing employees. The position requires a strong focus on aligning training initiatives with company objectives and ensuring that learning programs are scalable and accessible to a diverse workforce.

Responsibilities

• Design, develop, and deliver global training programs to build expertise and skills aligned with company objectives.
• Create scalable onboarding and training programs that support a diverse and distributed workforce.
• Collaborate with subject matter experts and stakeholders to assess learning needs and deliver tailored solutions.
• Develop high-quality training assets, presentations, and course materials, ensuring alignment with stakeholders.
• Facilitate learning through various methods, including in-person, and virtual instruction, workshops, and coaching.
• Build and manage cross-functional relationships with internal teams to ensure smooth execution of training programs.
• Leverage Learning Management Systems (LMS) to create and deliver impactful learning programs.
• Stay ahead of organizational training needs to update curriculum and content as required.
• Set and measure KPIs to evaluate the effectiveness of training initiatives and continuously improve learning outcomes.

Requirements

• Bachelor's degree in Business, Human Resources, Communications, or a related field.
• 4-6 years of experience in Learning & Development, preferably in a technical or global organization, with a proven track record of success.
• Knowledge of Advertising Technology a plus.

Nice-to-haves

• Experience in graphic design / designing visual content to simplify complex ideas.
• Experience working as part of a globally distributed team.
• Strong grasp of adult learning principles, with expertise in designing programs that resonate with diverse employee groups.
• Proven ability to develop comprehensive and accurate training materials and facilitate clear training sessions.
• Experienced with LMS platforms and a variety of training modalities (eLearning, instructor-led, virtual, and AI-driven learning).
• Excellent verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Previous experience with essential office tools, including MS Office, Google Docs/Drive, Slack, and screenshot technology; High aptitude for learning tools like Jira, and Confluence.
• Adept at building relationships and working cross-functionally across departments such as Product, Engineering, Marketing, and HR.
• Ability to work independently and manage project timelines effectively.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Pet insurance