Knowledge Article Content Creator

Talent Software Services - Marlborough, MA

Full-time

Marlborough, MA

Administrative and Support Services

About the position

The Knowledge Article Content Creator will focus on developing and maintaining informative content aimed at educating HR professionals, managers, and employees. This role involves collaborating with HR subject matter experts to clarify complex HR policies and procedures, ensuring the creation of clear and concise knowledge articles that adhere to the company's brand voice and style guidelines.

Responsibilities

• Research, write, and edit knowledge articles related to HR policies, procedures, employee benefits, performance management, and other HR-related topics.
• Collaborate with HR SMEs to understand intricate HR concepts and translate them into accessible and user-friendly articles.
• Ensure all HR content is accurate, up-to-date, and adheres to the company's brand voice and style guidelines.
• Optimize HR articles for readability, usability, and search engine optimization (SEO).
• Manage the content lifecycle, including drafting, reviewing, publishing, and updating HR articles as needed.
• Monitor article performance metrics and user feedback to continuously enhance content quality and relevance.
• Stay updated on HR industry trends, best practices, and regulatory changes to ensure content remains current and compliant.

Requirements

• Proven experience as a content creator, technical writer, or HR specialist with a strong emphasis on content creation.
• Excellent writing and editing skills with a keen eye for detail and accuracy.
• Ability to simplify complex HR information and communicate it clearly and effectively to diverse audiences.
• Strong organizational skills and the ability to manage multiple projects simultaneously in a deadline-driven environment.
• Familiarity with ServiceNow and basic knowledge of SEO principles.
• Bachelor's degree in Human Resources, Business Administration, Communications, Journalism, or a related field (or equivalent work experience).

Nice-to-haves

• Experience in human resources, organizational development, or related fields.
• Strong understanding of HR processes, policies, employee engagement strategies, and compliance requirements.
• Ability to craft engaging and persuasive content that resonates with HR professionals, managers, and employees.
• Experience in creating training materials, employee handbooks, or HR policy documents.
• Multi-lingual is nice to have. Chinese, Japanese or Spanish.