Knowledge Base Manager
Frontify Ag•New York, NY
523d•$94,000 - $111,000
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About The Position
The position involves optimizing the knowledge base for AI solutions to enhance customer support at Frontify. The role requires collaboration with various teams to unify internal and external knowledge resources, ensuring that customers can find answers quickly and independently. The candidate will be responsible for content management, performance analysis, and user experience optimization, ultimately aiming to improve customer satisfaction and reduce support tickets.
