Knowledge-Based Content Manager
Cgs Federal (Contact Government Services )
475d
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About The Position
The Knowledge-Based Content Manager is responsible for ensuring the accuracy and completeness of all articles in the Knowledge Management (KM) solution. This role involves collaborating with various managers to keep training materials and Standard Operating Procedures (SOPs) updated, analyzing escalations for knowledge article improvements, and staying informed about mortgage industry updates that necessitate changes to the KM solution.
