Knowledge Management Manager

Dorsey & Whitney - Minneapolis, MN

Part-time - Mid Level

Minneapolis, MN

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

The Manager of Knowledge Management at Dorsey & Whitney will oversee the strategic direction and daily operations of the firm's intranet, enhancing knowledge-sharing platforms and leading document automation initiatives. This role requires collaboration with various teams to improve productivity and ensure effective user adoption of knowledge management tools.

Responsibilities

• Oversee day-to-day management of the Firm's intranet, including prioritization of tasks, content updates, and strategies to maximize usage and engagement.
• Collaborate with the Director of KM & Innovation to evaluate, improve, and promote the use of the document management system (DMS).
• Lead the implementation and adoption of the Firm's document templates and automation systems, managing related training and communication efforts.
• Develop and deliver comprehensive training, resources, and tools for the Firm's intranet and other KM platforms.
• Establish strong relationships with practice groups and their administrative teams to enhance productivity and collaboration.
• Assist with evaluating and rolling out other KM and innovation technologies, ensuring seamless integration into the Firm's workflows.

Requirements

• Bachelor's degree and a minimum of 5 years of related experience in a leadership capacity.
• Demonstrated ability to make decisions and resolve issues.
• Strong leadership skills with diplomacy and the ability to effectively push back when necessary.
• Understanding of law firm business drivers and how legal teams work.
• Excellent skills in establishing and maintaining positive working relationships with all levels of firm personnel.
• Excellent communication skills, both written and verbal.
• Experience managing intranets or other web-based communication tools, preferably in a large law firm.
• Ability to meet deadlines, synthesize information, delegate, follow up and monitor projects.
• Ability to manage multiple priorities and projects under pressure.
• Ability to maintain confidentiality with sensitivity and discretion.

Nice-to-haves

• Knowledge management experience.
• Project management experience.
• Marketing or communications experience.
• Ability to work beyond normal business hours to meet project schedules.

Benefits

• Comprehensive medical insurance with coverage for infertility, gender-affirming care, and behavioral health.
• Dental insurance.
• Vision insurance.
• 401(k) retirement savings plan with Firm contribution.
• Basic and optional life insurance.
• Short and long-term disability.
• Paid time off.
• Up to 8 weeks of paid parental leave with additional paid short-term disability for business professionals who give birth.
• Paid holidays.
• Paid volunteer day.
• Discretionary bonuses (if bonus eligible).
• Adoption assistance.
• Healthcare, dependent care, and transportation pre-tax reimbursement accounts.
• Back-up child and elder care program.
• Education and college advising program.
• Virtual tutoring.
• Wellbeing programs and activities.
• Mass transit program (certain offices).
• Travel assistance program.
• 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost.