About the position
The Knowledge Management Manager will play a pivotal role within the Knowledge department at DLA Piper, collaborating closely with other KM team members and attorneys to support various Knowledge Management (KM) needs and initiatives across different practices. This position is designed for individuals who are passionate about enhancing the efficiency and effectiveness of legal practices through innovative KM strategies and technologies. The Knowledge Management Manager will be responsible for managing existing KM platforms such as HighQ, Smartsheet, Contract Express, and Relativity, ensuring that these tools are utilized to their fullest potential to support the firm's legal teams. In this role, the manager will curate and tag content for knowledge banks, ensuring that all information is organized and easily accessible. They will also be tasked with locating and formatting documents for project-specific uploads, which may include platforms like SharePoint and HighQ. The manager will create and maintain trackers that help attorneys stay informed about key practice developments, including visualizations and updates that enhance the usability of KM resources. Additionally, the role involves drafting updates for knowledge platforms, KM newsletters, and other communications to keep all stakeholders informed and engaged. The Knowledge Management Manager will also focus on improving the efficiency of legal practices by optimizing technology solutions, including artificial intelligence-based tools, document automation, and data analytics. Collaboration with other business groups, such as innovation & IT, professional development, and marketing, is essential to ensure a cohesive approach to KM initiatives. As an ambassador for the Knowledge department, the manager will work to raise awareness of the value of the firm's KM program, encouraging a culture of knowledge sharing through training and engagement activities. Participation in KM and practice meetings will be a regular part of the role, allowing the manager to share best practices and contribute to the continuous improvement of the Knowledge department. The position may also require working beyond scheduled hours and occasional travel, depending on the needs of the firm and its clients.
Responsibilities
- Supports Knowledge Management work on existing platforms such as HighQ, Smartsheet, Contract Express and Relativity.
- Curates and tags content for knowledge banks.
- Locates and formats documents for project specific uploads (e.g. Sharepoint, HighQ, Relativity).
- Creates, develops, and maintains trackers to help attorneys stay abreast of key practice developments, including visualizations and updates.
- Drafts knowledge platform updates, KM newsletters, and other communications.
- Maintains knowledge platform and related materials.
- Collects and inputs arbitrator, expert, mediator feedback.
- Supports improved efficiency of the practices by optimizing technology, including through artificial intelligence-based solutions, document automation and data analytics.
- Collaborates with other business groups, including innovation & IT, professional development, business development & marketing and our international knowledge group.
- Functions as an ambassador for the Knowledge department to raise the awareness and highlight the value of the firm's KM program, increase engagement and use of the KM tools and information resources, including through training, and encourage a knowledge-sharing culture.
- Participates in KM and practice meetings to share best practices in the Knowledge department and the practice.
- Performs such other duties as requested by the Knowledge department and the practice, including working beyond scheduled hours as necessary and occasional travel.
Requirements
- J.D. from ABA accredited law school and admission to state bar.
- 2 years experience practicing law in a litigation or transactional practice in a law firm.
- Familiarity with relevant legal technologies is a plus.
- Superior verbal and written communication skills and meticulous attention to detail.
- Proficiency in drafting legal documents & related content and in conducting research.
- Knowledge of the typical workflows and needs of attorneys in the practice.
- Demonstrated project management skills and the ability to analyze and solve problems in an effective and timely manner.
- Demonstrated passion for KM, technology, innovation and change.
Nice-to-haves
- Experience with artificial intelligence-based solutions in legal contexts.
- Familiarity with data analytics tools and techniques.
- Previous experience in a managerial or leadership role within a KM context.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Flexible work-from-home options
- Comprehensive benefits package including health coverage.
